The mailbox is available to collect congratulations, suggestions or complaints related to the services offered by the Doctorate School.
The sender may be any individual, group or legal entity.
It is not necessary to provide any personal details as requested on the form. All comments received anonymously will be dealt with in the relevant meeting so as to provide an adequate response.
The user will receive a reply at the email address provided. If no email address or contact telephone number is provided, then any decisions made at the relevant meeting will be recorded in the minutes of that meeting. CEINDO will also keep a registry of the comments received and actions taken.
The CEINDO Quality Unit will send the suggestions received on a monthly basis to those responsible for the Areas or Departments concerned.
The CEINDO Quality Unit will carry out all the necessary follow-up actions until the final reply is received by the sender.
The processing of the information and dealings with the sender is confidential.